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Pricing and Billing
Do I have to pay sales tax?
  You only have to pay sales tax if you are located in the same state as our offices and showroom, Pennsylvania. We do not charge Sales Tax for non-profit organizations. A Exempt Form must be filed with ofconcepts.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  For orders over $1000 a 50% deposit is charged at the time of purchase. Your credit card will be charged after we have been notified that your product has shipped.

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